About me

Conversational AI | Prompt Engineering | UX Content Strategy

Hi, I’m Steven! 👋 I’m a Senior Conversational AI Designer with over 5 years of experience developing NLP/NLU and Generative AI bots. With a strong foundation in prompt engineering, UX writing, and content strategy, I’m passionate about crafting conversational AI experiences that are both intelligent and intuitive. From ideation through implementation and iteration, I build and refine systems that elevate user experiences and push the boundaries of conversational AI.

Experience

Senior Conversational AI Designer

Instacart

August 2022 - June 2025

Conversational AI Designer

Instacart

May 2021-August 2022

UX Content Strategist

Instacart

October 2019-May 2021

Skills and more!

  • SQL, Voiceflow, Solvvy, Dialogflow, Jira, Figma, Sketch, Forethought, Pro Tools, Logic Pro, Canva, WordPress, Zendesk, AP Style

    • Codecademy: Learn SQL

    • Cognigy: Project Management for Conversational AI

    • Instacart: Recipes for Leadership: Manager Development

    • Drift: Conversational Marketing

    • Conversation Design Institute: Conversation Designer

  • Bachelor of Science in Communications, Public Relations from Kennesaw State University